Frequently Asked Questions
Booking Questions
How early should I book?
Bachelorette Decorating services: Since decorating is in such high demand, especially on Thursdays and Friday afternoons, we recommend booking decor services immediately after you've booked your Airbnb. Most clients book 4-6 months in advance. Groups who wait to book may find that their ideal setup time is not available, or the theme they want is sold out for that weekend.
Day of coordination for your wedding day: We recommend 1 year prior to ensure we have your date available. We will briefly touch on planning at the time of booking but the majority of services will happen within one month prior to your event. We do take last min bookings so always reach out, we will try our best to accommodate your event date!
How do payments work?
A 50% non refundable deposit is due at time of booking to hold your date, time & theme. Final payment is due in full once all selections have been finalized. Final payment must be done at least 1 month prior to your event date. You will see a separate charge within 2 business days for any add-ons..
We can accommodate a payment schedule if needed.
What forms of payment do you accept?
Currently we accept cash, e-transfer, bank draft or personal check.
What is your cancellation policy?
In the event of a cancellation, you will be refunded 50% of the amount paid outside of your booking deposit.. The remaining 50% will be retained as a cancellation fee. If you need to move your services to a new date, you may do so with no fee, subject to availability.
Services & Package Questions
What is your service area?
Our main area of service is the lower mainland of British Columbia. (Chilliwack - North Vancouver) As well as Calgary Alberta. If your event is outside of this service area, an additional travel fee may apply. (Kelowna & Okanagan District/Whistler/Vancouver Island/Alberta) Please contact us with any questions you may have about the service area.
Do you offer themes outside of the ones on your website?
Yes! Choose from one of our existing themes or come up with your own theme there are no limits! Themes outside of our pre existing ones subject to different pricing.
Do you decorate for Birthday's or other events?
Yes, we sure do! Check out some of our galleries and you will notice other events that have used the same themes with minor adjustments to suit their needs. If you have further questions contact us and we would be happy to discuss options.
Do you offer services for hotel rooms?
Unfortunately we do not offer services for hotel rooms.
Can we add items from higher packages without booking the full package?
Yes! Most certainly we can add extra items from a package above. Subject to availability and individual pricing per item.
Can we add on additional settings if we have more then the pre set package?
Yes! Extra guests can be added at a per person fee of $25
Set Up & Take Down Questions
How long does set up take?
Bachelorette Decor: Set up roughly takes 1-2hrs, depending on the package that you book.
Wedding Day Set up: Determined after information gathered during complimentary consult.
Can set up take place before we arrive?
In many cases, yes! Our earliest start time for decorating is your confirmed check-in time or the time your Airbnb host allows us to go into the house. Decorating typically takes about 1 to 2 hours to complete. If you are arriving earlier in the day, you may want to inquire about booking the house for the evening prior to your arrival and then checking with us to see if we are available to decorate it the evening before you arrive.
It's also common for us to decorate while your party is out at happy hour or dinner, or you're welcome to be home as well! We don't mind.
Do we have to be there for set up or take down?
You do not need to be present during setup or take down. If you will not be present, simply give us the address and entry code to let ourselves in. When we leave, we will lock up.
If we are not there how do you get in?
When you get the code from your host, please email it to JEMEvents@shaw.ca or text it to us at 604.880.4594. We'll let ourselves in with the code and lock up when we're done. If you'd like us to text you when we're finished, we can! Just let us know.
How does tear down work?
Bachelorettes: We will come the morning of your checkout between 7:00 AM and your checkout time to tear down the decorations and pick up the rentals. In an effort to respect your privacy and shorten our time spent at your house, we would highly appreciate your assistance with following items to prepare for tear down if it’s not too much trouble:
⭐️ Hand wash rental table ware including cups, plates, cutlery (if included in your package)
⭐️ Gather all table decor items together and leave on a kitchen table/island
⭐️ Remove the bride room balloons and bring them out to the living area so we don't disturb you too early in the morning!
We will take care of the rest. In an effort to reduce waste, we always try to recycle. Please save any items that are not used and we will donate them when appropriate.
Weddings: Strike on wedding events will happen the same night. If your own personal decor was used please indicate if it can be stored at the venue or if other arrangements are needed. Take down is only included with rental items from JEM Events, added on through a set up & take down package, or if coordination package time covers the time of take down.